Last Updated: August 2026

At Eli Jewellery, accessible via our website, protecting the privacy and security of your personal information is one of our top priorities. This Privacy Policy describes how Eli Jewellery collects, uses, and discloses your personal information when you visit, make a purchase, or interact with our Shopify-hosted website.

1. Information We Collect

When you interact with our website, we collect different types of personal information:

• Order Information: When you make or attempt to make a purchase, we collect details including your name, billing address, shipping address, payment details (credit card numbers, email, and phone number).

• Account & Device Information: We automatically collect certain information about your device, including your IP address, web browser type, time zone, and cookies installed on your device as you browse our shop.

• Customer Support & Social Media Data: If you contact us via email, site contact forms, or direct messages on Instagram (@elijewelleryofficial), we collect the messages and contact info you provide.

2. How We Use Your Personal Information

We use your personal data to:

• Fulfill and ship your orders, process payment transactions, and issue order/shipping confirmations.

• Communicate directly with you regarding your orders or customer service inquiries.

• Screen orders for potential risk or fraud.

• Provide personalized marketing communications, promotions, and updates (only if you have explicitly opted in).

• Improve, optimize, and evaluate the performance of our website.

3. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers who assist us in operating our online store:

• Shopify: Our website is hosted by Shopify, which powers our store and securely processes data. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

• Payment Processors & Shipping Carriers: We share necessary data with trusted gateways (e.g., Stripe, PayPal) and delivery carriers (e.g., Canada Post, UPS) solely to complete transactions and ship your items.

• Legal Compliance: We may disclose your information to comply with applicable Canadian laws, regulations, or valid legal requests.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to keep track of items in your shopping cart, remember your preferences, and run basic store analytics. You can adjust your browser settings to decline or remove cookies, though doing so may affect your experience on our website.

5. Your Privacy Rights

Depending on your jurisdiction (including Canadian privacy laws under PIPEDA), you have the right to access, update, or request the deletion of the personal information we hold about you. If you would like to exercise these rights, please contact us at the email address listed below.

6. Data Security & Retention

We maintain administrative and technical measures to safeguard your personal data. When you place an order, we retain your order information for our business records (such as tax compliance and warranty services) unless and until you ask us to delete this information.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any changes will be posted directly on this page with an updated timestamp.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact us:

• Business Name: Eli Jewellery

• Mailing Address: 510 Queens Quay W, M5V 3K8, Toronto, Ontario, Canada

• Email: Info@elijewellery.com

• Instagram: @elijewelleryofficial